“Pay as you go” cost effective operating model |
Intelligent automation of repetitive tasks and Work-flow case management |
Independent client outreach model eliminating chances of collusion |
Professional client handing of experienced and trained resources |
Economies of scale being a centralised hub for multiple players |
Achieving bank’s / FI’s internal quality standards by achieving consistent pass rates at QA |
Option to cap monthly fees based on agreed number of cases |
Online channels for self service capabilities |
Site visits and verifications to strengthen the control framework |
Enhanced training and development capabilities |
Cloud Infrastructure to manage increase in volumes |
Build a culture of quality by aligning performance scorecard based on quality thresholds |
Targeting 30% to 50% cost reduction by automating significant manual processing |
Ingest available public information direct from primary sources |
Regulatory assurance due to independent and credible engagement |
Providing in country data security comfort to regulators due to onshore presence |
Improved transparency into operational productivity, quality, capacity and forecasting |
Engagement with the local regulators to seek explicit approvals of outsourcing |