A Centre of Excellence for Compliance

Operational Challenges in
Improving compliance processes

Idenfo’s team of professionals are dedicated to serving DIFC clients in the area of regulatory compliance through our wide range of services, including:

Cost Reduction Enhanced Customer Experience Improved Risk Management and Financial Crime Compliance Building onshore solution with skilled resources Scalability Improved Quality
“Pay as you go” cost effective operating model Intelligent automation of repetitive tasks and Work-flow case management Independent client outreach model eliminating chances of collusion Professional client handing of experienced and trained resources Economies of scale being a centralised hub for multiple players Achieving bank’s / FI’s internal quality standards by achieving consistent pass rates at QA
Option to cap monthly fees based on agreed number of cases Online channels for self service capabilities Site visits and verifications to strengthen the control framework Enhanced training and development capabilities Cloud Infrastructure to manage increase in volumes Build a culture of quality by aligning performance scorecard based on quality thresholds
Targeting 30% to 50% cost reduction by automating significant manual processing Ingest available public information direct from primary sources Regulatory assurance due to independent and credible engagement Providing in country data security comfort to regulators due to onshore presence Improved transparency into operational productivity, quality, capacity and forecasting Engagement with the local regulators to seek explicit approvals of outsourcing